Being a successful hearing care professional requires balancing a passion for helping people hear with the day-to-day needs of running a small business. In every episode of Starkey Sound Bites, Dr. Dave Fabry — Starkey’s Chief Health Officer and an audiologist with 40-years of experience in the hearing industry — talks to industry insiders, business experts and hearing aid wearers to dig into the latest trends, technology and insights hearing care professionals need to keep their clinics thriving and patients hearing their best. If better hearing is your passion and profession, you won’t want to miss Starkey Sound Bites.
Episodes
Tuesday Nov 26, 2024
Why Customer Service Matters
Tuesday Nov 26, 2024
Tuesday Nov 26, 2024
At Starkey, our mission is to serve our customers better than anyone else. Our team answers 2,000 calls a day within five seconds. Those calls are answered by a live voice, and our operators know most of our customers by name. In this episode, Starkey’s Chief Customer Officer Chris Van Guilder explains why these statistics are so important for the success of our business, and why it’s important for hearing care providers to make customer service a priority for their patients.
Tuesday Nov 12, 2024
Alice Cooper is Back on Tour and Rocking his Starkey Hearing Aids
Tuesday Nov 12, 2024
Tuesday Nov 12, 2024
Rockstar legend Alice Cooper is back on tour and not letting hearing loss get in his way. He talks with Dave about how hearing loss is an unfortunate reality for many professional musicians — particularly rockers from his generation — and shares stories from his long and storied career, including working with Johnny Depp and Paul McCartney. A proud wearer of “clearing aids,” Alice encourages young musicians to put their hearing first and not let the stigma of hearing aids and hearing protection be a barrier to better hearing health.
To learn more about Starkey hearing aids, visit Starkey.com
Thursday Oct 24, 2024
Racecar Driver, William Sawalich, Talks Racing and Hearing Protection
Thursday Oct 24, 2024
Thursday Oct 24, 2024
As up-and-coming NASCAR driver William Sawalich prepares for his first Xfinity race, he sits down with Dave and his dad, Brandon, to talk about his racing career and why he’s passionate about hearing protection, especially at his young age. It’s a loud sport, and as we observe Protect Your Hearing Month this October, we hope this episode offers motivation to make hearing protection a priority.
To learn more about Starkey’s industry-leading hearing protection product, SoundGear, visit SoundGear.com.
Thursday Oct 10, 2024
Introducing Edge AI with Dr. Achin Bhowmik
Thursday Oct 10, 2024
Thursday Oct 10, 2024
Starkey’s latest hearing technology has arrived! Chief Technology Officer and EVP of Engineering Achin Bhowmik, Ph.D., sits down with Dave to share what excites him most about Edge AI. The highlights include: 30% more accuracy at identifying speech, 6 dB additional reduction in low-level noise, and 100 times the processing power, all while maintaining Starkey’s industry-leading 51 hours of battery life. Tune in for a deep dive that explains why this technology gives patients and professionals the edge they've been looking for.
To learn more about Edge AI, visit StarkeyPro.com
Thursday Sep 26, 2024
The Connection Between Hearing Loss and Falls
Thursday Sep 26, 2024
Thursday Sep 26, 2024
Research shows people with mild hearing loss are three times more likely to have a history of falling than peers with normal hearing. In this episode, during National Falls Prevention Awareness Week, Dave chats with Dr. Patricia Gaffney, an audiologist with a specialty in vestibular diagnostics and treatment. They talk about emerging research, as well as the important role hearing professionals can play in helping their patients prevent falls.
As the only hearing aid manufacturer with fall detection and alerts built into our hearing aids, this is a topic we are passionate about. To learn more about these features in Starkey hearing aids, watch this video on the Starkey YouTube page.
Thursday Sep 12, 2024
Prioritizing Hearing Protection for Police Officers
Thursday Sep 12, 2024
Thursday Sep 12, 2024
Loud noises are part of the job for first responders, but protecting their hearing is tricky because they must always maintain situational awareness. In this episode, a 40-year law enforcement veteran talks about the importance of hearing protection, and how SoundGear has been a game changer for the Arizona State University police department.
To learn more about SoundGear, visit www.SoundGear.com.
Wednesday Aug 21, 2024
How Starkey Became the AI Leader of the Hearing Industry
Wednesday Aug 21, 2024
Wednesday Aug 21, 2024
As Starkey’s R&D team celebrates nearly 300 years of collective work experience in the field of artificial intelligence, Dave sits down with Starkey’s Vice President of Advanced Development, Amit Shahar. They talk about Starkey’s journey to becoming the industry-leader in AI and DNN, including the strategic decision to establish a global R&D presence, with key operations in Tel Aviv, Israel. They also chat about their visions and predictions for the future of hearing aids. If you love a conversation that goes deep into the weeds on technology and how it’s developed, this is an episode you won’t want to miss.
To learn more about the latest in Starkey’s hearing technology, visit StarkeyPro.com.
Wednesday Aug 07, 2024
A Deep Dive into Starkey’s Industry-leading AI Hearing Technology
Wednesday Aug 07, 2024
Wednesday Aug 07, 2024
In this episode, we turn the tables on our host, Dave Fabry. For the first time, Dr. Fabry finds himself on the other side of the Sound Bites microphone, to take our listeners on a deep dive into Starkey’s industry-leading hearing technology. From artificial intelligence (AI) to deep neural networks (DNN), learn how this technology is making life better for patients and how hearing professionals can take small steps toward implementing it into their practices. Hearing Matters host Doug Beck guest hosts this special episode of Sound Bites.
To learn more about the latest in Starkey’s hearing technology, visit starkeypro.com
Thursday Aug 01, 2024
Starkey University and the Next Generation of Hearing Care Professionals
Thursday Aug 01, 2024
Thursday Aug 01, 2024
Three up-and-coming hearing healthcare professionals share their thoughts on the future of the industry and what excites them the most about it. Recorded during Starkey University week on the Starkey campus, Dave talks with Andrew Setrum, Janna Hines Orr, Hailey Kingsbury and Starkey’s own Cassie Billiet. We encourage hearing healthcare professionals of any age to take a listen and be reminded about what inspired you to get involved in this industry. You can also learn about more Starkey learning opportunities at StarkeyPro.com.
Thursday Jul 18, 2024
Improving the Patient Experience with Dr. Sheryl Figliano
Thursday Jul 18, 2024
Thursday Jul 18, 2024
Dr. Sheryl Figliano shares easy, yet powerful, ways for hearing health providers to improve patient experiences and drive better business outcomes. One of her tips was a lightbulb moment for many private practitioners attending Starkey’s CEO Circle earlier this year. In this episode, Dave gets the inside scoop, as well as her thoughts on helping patients get on board with new technology, including artificial intelligence in hearing aids.